How do I ask for help and follow a reply?

The owner can open a ticket in the account’s support area and follow the conversation in the same place.

Step by step

1. Select the account related to your question and open Support.
2. Choose New ticket, select a subject and describe what you need help with.
3. For a problem, explain what you tried to do, which message appeared and when it happened. For a billing question, include the invoice or payment reference.
4. Review the details and confirm submission in the displayed workflow.
5. Return to support to open the ticket and follow the reply. If the team asks for more information, continue the conversation there.

You can also ask the AI for guidance. When it prepares a ticket, review the form and confirm submission; the conversation alone does not open a request.

Share only what is needed to explain the question. Do not send passwords, tokens, access codes or full card details.

Useful next steps

• How do I request a Brazilian tax invoice for my payment?
• Payment failed or is still being verified

Open account support