Made to connect.Cancellation and refund requests
Canceling renewal, closing an account and requesting a refund are different requests. The owner should review the purchase and use the available billing workflow or open a ticket with the relevant invoice or payment. Review and confirm the submission shown by the system.
Different requests
| Request | Meaning |
|---|---|
| Cancel renewal | Concerns the next renewal; it does not itself end an already-paid period. |
| Request a refund | Requests payment review and does not prove approval. |
| Close the account | A separate operation affecting access and resources. |
What the review considers
Time without QR usage does not create an automatic refund. Assessment must consider the offer, purchase date, reason, applicable legal rights and what has actually been paid or refunded. It is also incorrect to state that every request after seven days will be refused regardless of the circumstances.
Following the outcome
A request does not prove approval or refund processing. If a refund is made, its effect on access depends on the payment and entitlements affected; do not assume every QR in the account will be disabled. The team will communicate the outcome through support. Do not send full card details or make a new purchase solely to try to correct an earlier charge.