Closing an account and requesting a data export

Before requesting closure, review the account’s payments, participants and QR Codes. Closure may interrupt access to content and distributed addresses. Canceling plan renewal does not close the account.

Before confirming closure

1. Check the selected account, its payments, participants and linked QR Codes.
2. Save the materials your campaigns need and consider the effect on codes already distributed.
3. As the owner, use the available closure flow or contact support.
4. Read the effects, confirm the request when required and follow the reported outcome.

Requesting eligible data

The Terms provide a window of 15 calendar days after closure to request an operational export of eligible account data and content, with ownership verification. This is a request period, not a promise of immediate delivery. It does not limit statutory personal data access rights. Closure and soft deletion do not mean immediate physical deletion of backups or records that must be retained. Check the Terms and Privacy Policy for the applicable criteria.

Useful next steps

• Cancellation and refund requests
• Personal data, emails and service documents

Terms of Use · Privacy Policy