How do I check billing or request cancellation?

Open the account’s subscription details to check charges or stop future renewals. Stopping renewal, requesting a refund and closing the account are different actions.

To check a charge

1. Sign in as the owner and select the account related to the subscription.
2. Open billing and find the invoice or operation.
3. Check the period, amount and current status. An issued invoice does not prove confirmed payment.
4. If verification is underway or something differs, read the payment troubleshooting guidance before starting another attempt.

To stop renewal

1. Check whether automatic renewal is enabled and a valid payment authorization exists.
2. Use the cancellation option available for the subscription.
3. Review the confirmation, end date and stated effects.
4. Confirm in the displayed workflow and check the recorded result.

Stopping renewal alone does not automatically end an already paid period. If renewal is already stopped, check that status before reactivating it or purchasing another period.

When to contact support

If the option is unavailable or the situation remains unclear, the owner can open a billing ticket. Include the invoice or subscription reference. Asking the AI alone does not apply a cancellation or refund. Available payment methods are those actually shown at checkout.

Useful next steps

• Cancellation and refund requests
• Closing an account and requesting a data export
• Cancellation and refund terms

Open billing