How to change plans and review the adjustment

The owner can review a plan change in the account’s billing area. Before confirming, check the full proposal: plan, period, final amount and QR Codes that will remain active.

Step by step

1. Select the account whose subscription you want to change and open billing.
2. Choose a change option available to that account.
3. Check the new plan, duration and stated start date.
4. Review the offer amount, eligible credit and total due.
5. If capacity is reduced, check the QR Codes selected to remain active and the effects on guests and statistics.
6. Confirm only after reviewing the details, then follow the steps shown by the system.

Understanding the adjustment

For a change that starts a new cycle, the system shows the eligible credit for unused time according to the account’s entitlements and operation rules. Check the displayed breakdown; this amount is not a balance available for withdrawal.

A preview does not confirm the change. Where payment is required, the change depends on the confirmation required by the workflow. For reductions without a new payment, check whether they apply immediately or when the current entitlement ends.

Found a difference?

Before starting another purchase, open a support ticket with the proposal or invoice reference and explain what needs checking.

Useful next steps

• Does my plan limit created or active QR Codes?
• How do I check billing or request cancellation?
• Cancellation and refund terms

Open billing